Terms & Conditions

1. General Terms

  • Acceptance: By booking a service with Wellcare Limousines, you agree to these terms and conditions.
  • Amendments: Wellcare Limousines reserves the right to modify these terms and conditions without prior notice.

2. Booking and Payment

  • Booking: Bookings can be made through our website, by phone, or in person. Booking confirmation has to be by email only.
  • Payment: Payment is required in full at the time of booking. We accept various payment methods.
  • Cancellation: Cancellation fees may apply, depending on the notice period.

3. Services and Vehicles

  • Vehicles: We offer a variety of luxury vehicles to suit your needs.
  • Services: Our services include airport transfers, city tours, and point-to-point transportation.
  • Modifications: We may make necessary modifications to the services or vehicles due to unforeseen circumstances.

4. Driver Responsibilities

  • Safety: Our drivers are trained to ensure your safety and comfort.
  • Local Laws: Drivers will comply with all local laws and regulations.
  • Customer Satisfaction: We strive to provide exceptional customer service.

5. Passenger Responsibilities

  • Behavior: Passengers are expected to behave appropriately and respectfully.
  • Damage: Passengers will be responsible for any damage caused to the vehicle or equipment.
  • Compliance: Passengers must comply with all local laws and regulations.

6. Legal & Liability

  • Liability: We are not liable for any indirect or consequential losses. Passengers are responsible for their own safety and well-being.
  • Force Majeure: We are not liable for delays or cancellations caused by force majeure events.
  • Complaints: Any complaints should be reported to our customer service team immediately.
  • Governing Law: These terms and conditions are governed by the laws of the United Arab Emirates.
  • “Well care Passenger Transport By Luxury Car LLC” maintains the www.wellcarelimodubai.com.
  • United Arab of Emirates is our country of domicile” and stipulate that the governing law is the local law.
  • Any purchase, dispute or claim arising out of or in connection with this website shall be governed and construed in accordance with the laws of UAE
  • Visa or MasterCard debit and credit cards in AED will be accepted for payment
  • The displayed price and currency at the checkout page, will be the same price and currency printed on the Transaction Receipt and the amount charged to the card will be shown in your card currency
  • We will not trade with or provide any services to OFAC and sanctioned countries
  • Customer using the website who are Minor /under the age of 18 shall not register as a User of the website and shall not transact on or use the website
  • Cardholder must retain a copy of transaction records and https://wellcarelimodubai.com/ policies and rules
  • User is responsible for maintaining the confidentiality of his account

PAYMENT CONFIRMATION

Once the payment is made, the confirmation notice will be sent to the client via email within 24 hours of receipt.

REFUND POLICY

• Refunds will be done only through the Original Mode of Payment and will be processed within 10 to 45 days depends on the issuing bank of the credit card.

CANCELLATION POLICY

Customer can cancel their order within 72 hours prior to Service start time and will be refunded in full. Refunds will be made back to the payment solution used initially by the customer. Please allow for up to 45days for the refund transfer to be completed.

By booking a service with Wellcare Limousines, you agree to these terms and conditions.